At Homework Professional, we are committed to maintaining transparency with our valued clients and have established a Refund Policy to simplify the process. Our Legal Department, which is well-versed in applicable laws, holds the right to determine the refund amount on a case-by-case basis.
The Homework Professional Refund Policy is as follows:
Understanding the Policy: It is required that all customers thoroughly read and understand our Refund Policy before placing an order. Homework Professional will not be liable for any misunderstandings or misinterpretations regarding our refund terms.
Full Compensation: You are entitled to a 100% refund if you do not receive your order or if the company refuses to deliver your order.
30-Day Refund Period: Refund requests must be made within 30 days of placing the order to be eligible.
Service Fee: Homework Professional charges a fixed service fee, which is non-refundable, to facilitate the services offered to clients.
Proof Submission: To apply for a refund, customers must provide accurate and valid evidence supporting their claim.
Eligible Refund Scenarios:
Failed Exams: Customers will receive a 100% refund for exam fees in the case of a failed exam.
Non-Original Work: Customers are eligible for a refund if more than 30% of the delivered work is determined to be non-original.
Rejected Projects: If a project is rejected or fails, customers may request a refund.
After Revisions: Refunds will only be considered after the customer has received two rounds of revisions and remains unsatisfied with the work.
Refund Process:
– Customers must allow one month for the refund request to be processed, as it undergoes a detailed inspection which typically takes this amount of time.
Small Corrections: Minor correction requests will be reviewed and deducted from the total refund amount.
Breach of Contract: If a customer contacts a third party (law firm, bank, payer) before contacting us regarding a refund, this will be considered a breach of contract and may impact the refund eligibility.
Policy Violations:
Homework Professional takes strict legal and regulatory action against customers who attempt to misuse or violate our policies with false claims.
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This rephrased version of the Refund Policy keeps the core guidelines intact while using a clearer and more structured approach.